Article 1 (Application of the Agreement)

Individuals registered as "members" (hereinafter referred to as "Members") on the "Hedy Online Store" website operated by Fire Works Co., Ltd. (hereinafter referred to as the "Company") (hereinafter referred to as the "Site") may use various services provided by the Company exclusively for Members (hereinafter referred to as the "Services") in accordance with this Membership Agreement (hereinafter referred to as the "Agreement").

By registering as a "member" on the Site, Members are deemed to have agreed to this Agreement.

Article 2 (Definition of Member)

1. A "Member" means an individual who has agreed to this Agreement and completed membership registration on the Site in accordance with the procedures prescribed by the Company.

2. Individuals wishing to register as Members shall apply for membership registration in accordance with the procedures prescribed on the Site.

3. However, the Company may cancel membership registration in any of the following cases:

• If the applicant provides false information.
• If the Company otherwise determines that the applicant is unsuitable for membership.

4. Members shall manage and safeguard the email address and password set upon completion of membership registration at their own responsibility.

5. If there is any change to a Member's name, address, telephone number, email address, or other information registered with the Company (hereinafter referred to as "Member-Provided Information"), the Member shall promptly update such information. If the Company incurs any damage due to a delay in updating the Member-Provided Information, the Member shall compensate the Company for such damage. Membership on the Site is personal to the Member, and when the Company becomes aware of a Member's death, the Company shall deem that a notice of cancellation of membership has been submitted and shall cancel the Member's membership.

Article 3 (Compliance with the Agreement)

In using the Services, Members shall agree to and comply with this Agreement and all rules relating to the Services, including the Privacy Policy (hereinafter referred to as the "Related Rules"), and shall use the Site in accordance with this Agreement and the Related Rules.

Article 4 (Contents, Rules, and Availability of the Services)

1. The Company shall provide the Services to Members free of charge.

2. In principle, the Services shall be available 24 hours a day, 365 days a year (366 days in a leap year).

3. The Company shall display details of this Agreement, the Services, and the Related Rules on pages of the Site announcing the Services.

Article 5 (Changes, Suspension, or Discontinuation of the Services)

When the Company deems it necessary, the Company may change, suspend, or discontinue the Services at any time without notice to Members and shall assume no responsibility for any damage incurred by Members as a result. The same shall apply to any damage incurred by a Member where the Company suspends that Member's use of the Services pursuant to this Agreement or the Related Rules.

Article 6 (Use of the Services)

1. The Services are provided for access and use from within Japan, and other conditions shall be separately specified by the Company.

2. If, in connection with use of the Site, a Member causes inconvenience or damage to the Company or another Member, or becomes involved in a dispute with another Member or a third party, the Member shall resolve such problem, damage, or dispute at their own expense and responsibility. If the Company incurs damage in connection with such dispute, the Member shall compensate the Company for such damage.

Article 7 (Prohibition of Assignment of Rights)

Members shall not transfer their right to use the Services to any third party.

Article 8 (Deletion and Loss of Member-Provided Information)

1. If Member-Provided Information falls under any of the following, the Company may, at its discretion and without notifying the Member, delete such information. In such case, the Company shall have no obligation to disclose the reason for deletion. If the Company incurs damage as a result, the Member shall compensate the Company for such damage.

2. If the Member-Provided Information falls under any of the prohibited activities specified in Article 10.

3. If promotional materials or similar communications sent based on Member-Provided Information cannot be delivered or dispatched because they are undeliverable.

4. In any other case where the Company determines that such information is unnecessary.

5. The Company shall implement necessary and appropriate security measures for Member-Provided Information, but shall not be liable if such information is lost due to force majeure or other causes not attributable to the Company.

Article 9 (Copyright, etc.)

Copyright in the information, photographs, illustrations, text, images, and other content on the Site belongs to the Company or third parties such as content providers. Reproduction, modification, redistribution, republication, downloading, display, posting, or transmission of all or part of such content in any form or by any means without prior permission from the copyright holder is prohibited.

Article 10 (Prohibited Activities)

Members shall not engage in any of the following activities when using the Services.

1. Using information, copyrighted works, or other materials provided through the Services for purposes other than personal use, making such materials available again to the public whether within or outside a network, or otherwise infringing the copyrights of third parties.
2. Defaming, slandering, or damaging the reputation of a third party.
3. Infringing the property or privacy of a third party.
4. Transmitting or writing harmful computer programs or similar materials.
5. Violating laws or regulations.
6. Conducting election campaigns or similar activities.
7. Publishing information, documents, graphics, or other materials contrary to public order and morals through the Services.
8. When communicating through other domestic or international networks, violating the rules of any network through which such communication passes.
9. Using the Services for commercial purposes.
10. Any other activity that interferes with the operation of the Services or that the Company determines to be inappropriate.

Article 11 (Purchase of Products)

1. Members may purchase products using the Services.

2. Members wishing to purchase products shall place orders in accordance with the method designated by the Company.

Upon receiving an order from a Member, the Company will send an "Order Confirmation Email" containing the details of the order. The sending of this "Order Confirmation Email" shall constitute the Member's application to purchase the product.

3. A sales contract for the applicable product shall be formed between the Member and the Company when the Company sends a "Shipping Confirmation Email" after sending the "Order Confirmation Email." However, where a Member purchases multiple products in a single order and certain products are not listed in the "Shipping Confirmation Email," no sales contract shall be deemed to have been formed for those products.

4. The "price" shown on the Site indicates the selling price of the product on the Site. The Site makes every effort to display accurate product information. If an incorrect price or information relating to the price of a product is displayed on the Site, the price shall be adjusted as follows:

1. If the correct price of the product is lower than the price displayed on the Site, the lower price will be charged.
2. If the correct price of the product is higher than the price displayed on the Site, the Company may, at its discretion, contact the customer before shipment to reconfirm the price and request instructions regarding shipment, or cancel the order and notify the customer accordingly.

5. Delivery of products through the Services shall be limited to locations within Japan.

6. Cancellation of an application under Paragraph 2 shall be governed by the Related Rules.

Article 12 (Payment)

1. Payment methods available on the Site are credit card, bank transfer, convenience store payment, Shop Pay, Apple Pay, Google Pay, PayPay, Rakuten Pay, and deferred payment (Paidy).

2. If a dispute concerning charges or other payment obligations arises between a Member and a credit card company, payment service provider, or other party in connection with payments relating to the Site, the dispute shall be resolved between the parties concerned.

Article 13 (Returns and Exchanges)

1. If you wish to return a product, please contact Customer Service within 2 days of receiving the product and then return it. Returns cannot be accepted without prior notice.

2. Returns are accepted only for products purchased through the Hedy Online Store. Please note that products purchased at a physical store or picked up at a physical store cannot be returned.

3. Please use a courier service (Japan Post Yu-Pack, Yamato Transport, Sagawa Express, etc.) for returns. Refunds cannot be guaranteed for returns sent by ordinary post, mail service, Expack, or other methods for which receipt cannot be confirmed.

4. In the case of returns for reasons attributable to the customer, the original shipping fee and other charges are non-refundable. Return shipping costs shall also be borne by the customer.

5. Returns and exchanges will not be accepted if any of the following applies (i.e., if the product is not in its original condition):

• Sale or outlet items.
• Products purchased at stores other than the Online Store.
• Products returned without authorization where the customer did not contact us within 2 days of receiving the product.
• The tag attached to the product has been removed or lost.
• The product shows signs of use.
• Part of the product or any accessory is missing.
• The customer has caused scratches or stains to the product or its outer box.
• The outer packaging or package is damaged or missing.
• Products picked up at a store.

Article 14 (Disclaimer Regarding Products)

1. Product images shown on the Site may differ from the actual products in color, size, or other respects due to screen settings and photographic techniques.

2. Except where otherwise provided, the Company makes no warranty and assumes no liability with respect to the quality or performance of products sold through the Services, their compatibility with other products, other defects, or any damage, loss, or disadvantage arising therefrom.

Article 15 (Cancellation of Sales Contracts)

The Company may cancel a sales contract for any of the following reasons even after sending a "Shipping Confirmation Email."

1. If false information is found in the Member's personal information.
2. If an order is placed for a product whose restocking date is undetermined for an extended period or whose production has ended.
3. If an order for a limited-edition or similar product exceeds the quantity limit or quantity that can be arranged.
4. If it is evident that the price displayed on the Site is incorrect compared with the market price or similar benchmarks.
5. If, where payment is made by credit card, the credit card company refuses the transaction with the Company.
6. Any other case where the Site determines that cancellation of the order is particularly necessary.

Article 16 (Suspension or Interruption of the Services)

The Company may suspend all or part of the Site without prior notice to Members in any of the following cases:

1. When performing regular or emergency maintenance of the Site, or when suspension is unavoidable due to construction or related work.
2. When a Type I telecommunications carrier suspends telecommunications services.
3. When provision of the Services becomes difficult due to force majeure such as natural disasters, power outages, or war, or due to interference by a third party.
4. Any other case where the Company determines that temporary interruption of the Site is necessary for operational or technical reasons.

Article 17 (Other Disclaimers)

The Company assumes no responsibility for the completeness, accuracy, reliability, usefulness, or other qualities of the contents of the Services or information obtained by Members through the Site.

Article 18 (Indemnification)

If any dispute arises from or in connection with a Member's use of the Services, violation of this Agreement or the Related Rules, or infringement by the Member of a third party's rights, the Member shall resolve the dispute entirely at their own expense and responsibility.

If the Company incurs expenses or pays damages or other compensation in connection with such dispute, the Member shall bear such expenses or compensation.

Article 19 (Changes to this Agreement or the Related Rules)

The Company may change the contents of this Agreement or the Related Rules when the Company deems it necessary.

In such case, the Company shall publish the changes on the website in advance, and if a Member uses the Services on or after the revision date relating to such changes, the Member shall be deemed to have accepted the revised contents.

Article 20 (Membership Cancellation Procedure)

Members may cancel their membership at any time in accordance with the procedures prescribed by the Company.

A Member shall lose membership status when the Company receives the Member's request to cancel membership.

Article 21 (Governing Law and Jurisdiction)

This Agreement shall be governed by the laws of Japan. If litigation becomes necessary in connection with the Services, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Article 22 (Inquiries)

All questions regarding registration, requests, comments concerning the Site, and other inquiries shall be accepted through the contact information below. Such inquiries will not be handled at our stores.