Refund policy
Returns and Refunds
If you wish to make a return, please contact us at the email address below within 2 days, including the date of delivery.
Email: return@hedy.jp
Telephone: 03-6455-0419
Returns cannot be accepted if we have not been contacted in advance or if the deadline has passed.
If you wish to make a return, please send the item back using the designated method after receiving our instructions.
【About Vintage and Pre-Owned Products】
We handle vintage and pre-owned products.
Due to the nature of the products, signs of aging, minor scratches, stains, signs of use, and other such characteristics may be present.
Scratches, stains, signs of use, and age-related changes that are indicated in advance in the product description and listing images do not constitute defects.
Please check and acknowledge the condition of the item before purchasing.
【Returns of Defective Items or Due to an Error on Our Part】
If, in the unlikely event, any of the following applies, please contact us within 2 days, including the date of delivery.
・If an item different from the one ordered is delivered
・If the item has a major defect or damage not described in the product description
After reviewing the details, we will inform you of the procedures for the return, refund, or other applicable measures.
For returns due to an error on our part, we will bear the return shipping costs.
【Returns Due to Customer Reasons】
Even if you wish to return an item for reasons attributable to you, please contact us within 2 days, including the date of delivery.
If you wish to make a return, please send the item back using the designated method after receiving our instructions.
The customer is responsible for return shipping costs for returns due to reasons attributable to the customer.
【Items Not Eligible for Return or Refund】
Returns and refunds cannot be accepted in the following cases.
・Items that have been used
・Items from which the Hedy tag attached to the product has been removed
・Items that have been scratched, stained, damaged, or otherwise affected while in the customer's possession
・Items that have been cleaned, washed, repaired, altered, remodeled, or otherwise processed
・Items whose tags, accessories, or other included items have been lost or damaged
・Items for which we were not contacted within 2 days, including the date of delivery
・Items returned without prior contact
・Items purchased at the Daikanyama, Osaka, or Fukuoka stores
・Sale items
【Exchanges】
All of our vintage and pre-owned products are unique one-of-a-kind items; therefore, we do not accept exchanges.
If you wish to exchange an item, please return the item once and place a new order for the item you desire.
【Cancellations】
Cancellations cannot be accepted after shipment has been completed.
If you wish to cancel your order after shipment, please receive the product and then proceed with the return in accordance with the return conditions above.
If you wish to cancel your order before shipment, please contact our store.
If you have any questions, please contact us at the address below.
Email: return@hedy.jp
Telephone: 03-6455-0419