Frequently Asked Questions (FAQ)
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Yes, guest purchases are possible without registering as a member. However, if you wish to earn points, use member-exclusive coupons, etc. in the future, we recommend registering as a member.
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We accept credit cards, bank transfers, convenience store payments, Shop Pay, Apple Pay, Google Pay, PayPay, Rakuten Pay, Paidy (postpaid), PayPal, UnionPay, Alipay, and WeChat Pay.
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Please check the following:
- Whether you have exceeded your credit limit
- Whether the expiration date and security code are correct
- Whether your credit card company supports 3D Secure
Shipping and Delivery
How long does it take from order to shipping?
How long does it take from order to shipping?
Orders are usually shipped within 3 business days of confirmation, but this may vary depending on stock availability and destination.
Do you ship internationally?
Do you ship internationally?
We also ship internationally.
Please tell me the shipping company and tracking number.
Please tell me the shipping company and tracking number.
Delivery will be made via Yamato Transport or Sagawa Express. Once your order has been dispatched, we will send you a tracking number by email.
About the products
What is the condition of the item?
What is the condition of the item?
Our store specializes in vintage brand items, and we categorize their condition as follows: "S: New/Unused," "SA: Like New," "A: Good," and "B: Fair." Please check the product description before making a purchase.
For a guide to our condition ratings, click here
The colors may look different in person than they do in the photos.
The colors may look different in person than they do in the photos.
Please note that the actual colors may differ slightly from the images due to screen settings on PCs and smartphones, as well as lighting conditions during photography.
Does it come with a warranty/guarantee card?
Does it come with a warranty/guarantee card?
The presence or absence of accessories is clearly stated for each product. If not stated, accessories are not included. If you have any questions about accessories, please feel free to contact us.
Returns, Exchanges, and Cancellations
Can I cancel my order?
Can I cancel my order?
If your order has not yet been prepared for shipping, we can accommodate your request. Please contact us as soon as possible.
What if the product arrived with scratches or dirt?
What if the product arrived with scratches or dirt?
The items we carry are vintage. Please be aware that, unlike new products, they may show signs of wear and tear.
I bought it and it didn't fit. Can I exchange it?
I bought it and it didn't fit. Can I exchange it?
As all our vintage items are one-of-a-kind, we are unable to process exchanges. If you wish to exchange an item, you will need to return the original item and place a new order.
Login / Points / Coupons
What benefits do I get when I log in?
What benefits do I get when I log in?
You can earn points back based on your purchase amount, receive advance sale notifications and coupons, and check your purchase history.
How do I use points and what's their expiry date?
How do I use points and what's their expiry date?
You can check and use them after logging in. Items without an expiration date can be used indefinitely.
*Can be used from 100 points or more.
The coupon code isn't working. Why?
The coupon code isn't working. Why?
Please check the following:
- Whether the coupon has expired
- Whether the product is eligible
- Whether the purchase conditions have been met
Other
Do you offer gift wrapping?
Do you offer gift wrapping?
During the order process, you will find an option to select a gift bag with ribbon (110 JPY, tax included).
Do you offer in-store trade-in services?
Do you offer in-store trade-in services?
In-store reception is available on weekdays only. Appraisals and payments are not conducted in-store; instead, an appraiser will contact you with the appraisal results at a later date.
Please tell me about distinguishing genuine from counterfeit brand-name products.
Please tell me about distinguishing genuine from counterfeit brand-name products.
Our dedicated appraisers carefully assess each item. If you have any concerns, please contact us.
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