Shopping Guide

About Logging In

To log in, you will need your registered email address.

Enter your email address on the login screen, and we will send an email containing an authentication code (one-time code). You can log in by entering the authentication code provided in the email.

You can change your email address after logging in from "Profile" in "My Page".

About My Page

After logging in, you can use your dedicated "My Page".

In addition to managing your membership information, you can use convenient functions and services for shopping.

View Order History

You can check the history of products you have ordered.

Address Book

You can register, edit, and delete shipping addresses.

View Point History

You can check your point acquisition and usage history.
Points for products purchased at the online store will be awarded approximately 5 days after shipment completion.

Change/Cancel Registration Details

You can check/change your registered customer information and proceed with withdrawal procedures.

View Coupons

You can check available and acquirable coupons.

Membership Barcode

You can display your membership barcode. Presenting the barcode at stores allows you to smoothly earn and use points.

About Changing Registration Details

After logging in, you can change your registration information from "Profile" in "My Page".

Your rank will be updated the day after your ordered items have been shipped.

For in-store purchases, presenting the QR code on My Page will qualify you for rank assessment.

How to Check Order Details and History

You can check from "Orders" on "My Page" after logging in.

How to Order

Please follow the steps below to place an order.

1. Select Product
2. Add Product to Cart
3. Confirm Shopping Cart Contents and Proceed to Checkout
4. Log In
5. Specify Shipping/Pickup Method
6. Specify Delivery Address/Payment Method
7. Confirm Order Details
8. Order Complete

About Gifts

We offer gift shoppers with ribbons (¥110).

If you wish, please check "Request gift delivery" on the cart screen and select a ribbon shopper from "Shopping Bag".

About Delivery Notes

Normally, a paper delivery note is enclosed with the product.

If you wish for the delivery note to be "not enclosed" or "sent as a PDF via email" (e.g., when sending directly as a gift), please specify this in the memo field on the cart screen.

About In-Store Pickup

If you choose in-store pickup, we cannot accept returns or exchanges due to customer convenience. Thank you for your understanding.

It may be necessary to move stock to the store you wish to pick up from. After your order is confirmed, please be sure to check the email from us.

If You Don't Receive Order Confirmation Emails, etc.

If you do not receive emails, please check the following possible reasons:

If the Order Was Not Completed Successfully

• Internet connection was interrupted
• An error occurred during credit card payment
• There was a typo in the registered email address
• The process ended before the order was completed

Due to Email Settings, etc.

• The email account's data capacity is full
• Emails are automatically sorted into spam folders, etc.
• Domain-specific reception or domain-specific rejection is set

If the cause is unknown other than the above, please contact customer service.

Phone: 03-6455-0419.

Product Availability and Bank Transfer Fees

At Hedy, we sell products simultaneously in multiple stores. Therefore, depending on the timing of your order, we may not be able to provide the product due to out-of-stock.

Also, after payment by bank transfer, we may not be able to provide the product due to it being sold out at the store. In such cases, we will refund the full amount of the product price you transferred.

Please note that bank transfer fees are not subject to refund, so please choose your payment method accordingly.

Notes on Sales

Sale items are not eligible for returns or exchanges.

The rules for purchasing may vary depending on the campaign. Please be sure to check the precautions provided during the campaign before placing your order.

Shipping Fees and Payment Methods

The following payment methods are available:

• Credit Card
• Bank Transfer
• Convenience Store Payment
• Shop Pay
• Apple Pay
• Google Pay
• PayPay
• Rakuten Pay
• Paidy Postpaid
• PayPal

If you have multiple orders, we may combine them into a single shipment.

Please note that shipping fees will be added per order, regardless of whether packages are combined. We appreciate your understanding.

About Bank Transfers

Bank Name

Rakuten Bank

Branch Name

Daiichi Eigyo Branch

Account Type

Ordinary

Account Number

7287590

Account Holder Name

FIREWORKS Inc.

Please make the transfer to the designated account within 7 days from the order date. Bank transfer fees are to be borne by the customer.

About Convenience Store Payments

After your order is completed, you will receive a payment guidance email from kessai@sbpayment.jp.

Please check the payment slip number in the email and pay at the register of your chosen convenience store.

A flat fee of ¥220 will be charged for each payment.
Please make the payment within 7 days from the order date.

About Paidy Postpaid Payments

You can choose your payment method (convenience store, bank transfer, direct debit, etc.) yourself after placing your order.

If you use convenience store payment or bank transfer, certain fees may be borne by the customer.

About Shipping

Shipping carrier: Yamato Transport or Sagawa Express.

About Shipping Fees

Basic Shipping Fee

¥900 (tax included)

Okinawa Prefecture

¥2,400 (tax included)
Basic shipping fee ¥900 + additional shipping fee ¥1,500

Remote Islands

¥1,500 in addition to the basic shipping fee

For residents of remote islands:

• Bank Transfer: Please transfer the product price + basic shipping fee ¥900 + additional remote island shipping fee ¥1,500.
• Other Payment Methods: Please pay the product price + basic shipping fee ¥900, and the additional remote island shipping fee ¥1,500 will be billed via cash on delivery.

About Delivery

Shipping carrier: Yamato Transport, Parcel tracking service▶Click here to search for the responsible sales office.

Normally, orders are shipped approximately 3 days after completion. Please note that shipping operations may not be performed on Saturdays, Sundays, and public holidays.

For customers who chose bank transfer, shipping will be after payment confirmation.

Customers who wish to specify a delivery date and time are requested to select their preferred delivery date and time when placing their order. Please check the Yamato Transport website below for the number of days until arrival after shipment.

Yamato Transport website here.

About Shipping of Certain Products

Some ordered products may take longer than usual to ship.

Standard Products

Approximately 3 days

Certain Products

Approximately 4-7 days

About Combined Shipping

Please note that individually ordered products may be shipped together. Thank you for your understanding.

About Specified Delivery Date and Time

When placing an order, you can specify the delivery date and preferred time. Please select them on the order screen and complete the purchase process.

About Long-Term Absence / Refusal to Receive

If you are absent for an extended period or refuse to receive a package, we may refuse future orders. In addition, we will charge you for the round-trip shipping costs.

If you do not contact us or respond, we may take legal action, including small claims court or filing a damage report.

About Product Cancellations

We cannot accept cancellations for products that have already been shipped. Please be sure to receive the product.

If you wish to cancel after shipping, please receive the product first, then proceed with the return process through the dedicated return inquiry desk.

For cancellations before shipping, please contact us.

Before ordering, please make sure there are no mistakes in your order details, such as color, size, price, and quantity.

If you have any questions, please contact customer service.
For phone inquiries, please call 03-6455-0419.

About Returns and Exchanges

If you wish to return a product, please contact us by email within 2 days, including the product arrival date.

Email: return@hedy.jp.

We cannot accept returns without prior notice or after the deadline.

Vintage products may show signs of age, minor scratches, and dirt. Please understand the characteristics of the product before purchasing.

Additionally, we cannot accept returns or refunds if any of the following apply:

Products Not Eligible for Return or Refund

• If the product has been used
• If the attached Hedy tag has been removed
• If the product condition differs from when it was shipped due to customer's own maintenance, such as cleaning or washing
• If accessories such as dust bags or tags are lost or damaged
• If contact was not made within 2 days, including the product arrival date
• If the product was returned without prior notice
• Products purchased at Daikanyama Store, Osaka Store, or Fukuoka Store
• SALE items

All our vintage products are one-of-a-kind, so we cannot offer exchanges.

If you wish to exchange, please return the product first and then place a new order.

If you have any questions, please contact customer service.

About Repairs

We cannot bear the cost of repairs for purchased products.

We inspect and sell products based on our sales standards, so please understand the characteristics of vintage products before purchasing.

If damage or malfunction occurs after purchase, we may be able to provide a repair estimate.

Email: info@hedy.jp.

About Repairs at Authorized Stores

Our dedicated appraisers verify the authenticity of each item, and we only sell genuine products, so repairs can be done at authorized stores.

※ Repairs may not be accepted if there is evidence of repair outside of an authorized store or depending on the product's condition.

About Watch Warranty and Maintenance

Since we do not perform overhaul, we cannot provide details such as when the battery needs to be replaced.

For a period of 6 months from the purchase date, we will repair or refund free of charge only for natural failures that occur during normal use.

Battery replacement during the warranty period will be accepted for a flat fee of ¥2,000 (tax included).

Cases Not Covered by Warranty

• Damage or malfunction due to dropping, impact, or submersion
• Malfunction due to improper use or inappropriate maintenance
• If repairs, modifications, or disassembly have been performed at another store
• Scratches or deterioration of the exterior (case, glass, strap, etc.)
• If the warranty card is lost and cannot be presented

Please note that metal watch bands can be adjusted at a watch specialty store or electronics retailer. The cost for this will be borne by the customer.