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Legal Notice Based on the Act on Specified Commercial Transactions

Store Name Hedy
Seller FIREWORKS Co., Ltd.
Person Responsible for Sales Anna Fuse
Address 4F HI Building, 4-7-1 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan
Telephone 81-3-6455-0419
Email info@hedy.jp
Website https://www.hedy.jp
Secondhand Dealer License Tokyo Metropolitan Public Safety Commission License No. 303291306684
FIREWORKS Co., Ltd.
Shipping & Delivery Orders are typically shipped from Japan within 3–5 business days after payment and stock availability are confirmed.
International orders are shipped via EMS or DHL Express. Shipping fees and estimated delivery times are displayed at checkout based on the destination country or region.
Orders typically arrive within 15 business days after shipment. However, delivery may be delayed due to the destination, weather conditions, customs clearance, local courier conditions, or other circumstances beyond our control.
Once your order has been shipped, tracking information will be sent to your registered email address.
Defective, Incorrect, or Damaged Items Please inspect your item immediately upon delivery.
If you receive an item different from the one you ordered, or if the item itself has been damaged during shipping, please contact Hedy Customer Support as soon as possible.
Due to the nature of vintage and pre-owned items, products may show signs of age and previous use, including material wear and minor damage. At the time of shipment, we confirm that all items are functional and consistent with the condition described on the product page.
Returns Please inspect your item immediately upon delivery.
If you wish to request a return, you must contact us within 3 business days of receiving the item. Return requests, including concerns regarding product condition or quality, cannot be accepted after this period.
Once your return request has been approved, the item must be shipped within 2 business days.
For returns due to personal reasons, return shipping costs are the responsibility of the customer. The original shipping fee is non-refundable.
Shipping fees, handling charges, customs duties, gift wrapping fees, and other related charges are non-refundable.
Items Not Eligible for Return
  • Items that have been used, altered, or are no longer in the same condition as when shipped
  • Items from which the Hedy tag has been removed
  • Items with missing original accessories
  • Return requests made more than 3 business days after delivery
  • Items not shipped within 2 business days after return approval
  • Items returned without prior approval
  • Sale, discounted, or Final Sale items
Payment Methods & Payment Timing We accept PayPal, PayPay (Online Payment), Credit Card (3D Secure), UnionPay Online Payment, and NihaoPay.
Payment timing is subject to the terms and conditions of the payment method and payment service provider selected by the customer.
Combined Shipping for Multiple Orders If you place multiple orders, we may combine them into a single shipment.
Shipping fees may still be charged separately for each order regardless of whether the orders are shipped together.
Additional Charges In addition to the product price, the following charges may apply:
  • Shipping fees
  • Customs duties, import taxes, and other taxes imposed by the destination country or region
  • Customs clearance fees
  • Fees associated with the selected payment method
Applicable taxes and fees vary depending on the destination country or region and the details of the order.
Order Cancellation Orders that have not yet been paid may be canceled.
Once payment has been completed, cancellations due to personal reasons are generally not accepted. If there are exceptional circumstances, please contact Hedy Customer Support.
Customs Duties & Import Taxes Product prices do not include customs duties, import taxes, or other taxes and fees imposed by the destination country or region.
If customs duties or other charges are imposed upon arrival, they must be paid by the recipient.
Tax rates, duty-free allowances, and other customs requirements vary by country or region.
Refused or Unclaimed Packages If a package cannot be delivered and is returned to Japan due to the customer's refusal to pay customs duties or import taxes, refusal to accept the package, or other circumstances attributable to the customer, the international shipping fee will be deducted from the refund.
If you would like the item to be re-shipped, please contact Hedy Customer Support.
Shipping Address Changes You may contact Hedy Customer Support to request a change to your shipping address before your order is shipped.
However, as we begin processing orders immediately after confirmation, we cannot guarantee that an address change can be accommodated. Shipping addresses cannot be changed after the order has been shipped.
Recipient Information for Customs Clearance For international shipments, the recipient's real, full legal name must be provided for customs clearance.
Nicknames, aliases, and abbreviations cannot be used. The name provided must also match the identification document used for customs clearance.
Other Information

Hedy primarily sells vintage and pre-owned items. We make every effort to accurately describe the condition of each item on the product page; however, due to the nature of vintage and pre-owned products, items may show signs of age and previous use, including material wear and minor damage.

Please note that the actual color of an item may differ slightly from the images shown on our website due to photography conditions and differences in monitor or device settings.

If you have any questions regarding an item's condition, please contact Hedy Customer Support before placing your order.