Terms of service

Terms of Use

These Terms of Use (hereinafter referred to as the “Terms”) set forth the conditions for using the Hedy Online Store (hereinafter referred to as the “Site”) operated by FIREWORKS Co., Ltd. (hereinafter referred to as the “Company”).

Customers who use the Site are requested to review and agree to the contents of these Terms before using the Site.

Article 1. Application of These Terms

1. These Terms apply to all customers who use the Site. For those who have registered as members on the Site (hereinafter referred to as “Members”), the provisions of these Terms concerning Members also apply.

2. By using the Site or registering as a member, customers shall be deemed to have agreed to these Terms.

Article 2. Membership Registration

1. Those who wish to register as members shall apply for membership in accordance with the procedures set forth on the Site.

2. The Company may refuse or cancel a membership registration in any of the following cases:

・The applicant has made a false statement

・The Company otherwise determines that the applicant is not suitable as a Member

3. Membership is valid only for the Member in person. The Company will cancel a Member’s membership upon becoming aware of the Member’s death.

Article 3. Management of Registered Information

1. Members shall properly manage their registered email address at their own responsibility.

2. Login to the Site shall be performed using a verification code (one-time code) sent to the registered email address.

3. Members shall not disclose or share verification codes with any third party.

4. If there is any change to the registered email address or other information, Members shall promptly update their registered information from “Profile” on My Page.

Article 4. Product Characteristics

1. In addition to new products, the Site offers vintage items, used items, and other products that have previously been owned by another person.

2. Due to their nature, vintage and used items may show signs of use, scratches, dirt, scuffing, discoloration, loss of shape, changes due to aging, odors, missing accessories, or other changes in condition.

3. The Company strives to describe the condition of products as accurately as possible through product images and descriptions. However, due to the nature of the products, it may be difficult to fully describe or photograph every aspect of their condition.

4. Product images may appear different in color or texture from the actual products depending on the shooting environment, lighting, and the settings of the device or monitor used by the customer.

5. Product sizes are measured using the Company’s prescribed methods. There may be slight differences between the stated size and the actual size depending on the product and the measuring method.

6. Accessories such as dust bags and boxes may differ from those originally included with the product.

7. Please purchase products with an understanding of the characteristics of vintage and used items.

Article 5. Product Authenticity

1. The authenticity of products handled by the Company is assessed by specialist buyers with many years of experience in handling brand-name goods, based on a comprehensive review of past handling records, market information, specifications by production period, and other factors.

2. The Company continuously collects information and updates its knowledge regarding authentication, and strives to improve the accuracy of its assessments.

3. The final determination regarding the authenticity of a product is made based on the Company’s own standards, taking into account all available information and the results of its review.

Article 6. Orders and Formation of the Sales Contract

1. Customers shall order products using the method specified by the Company on the Site.

2. After receiving an order, the Company will send an “Order Confirmation Email” stating the details of the order. The sending of this Order Confirmation Email constitutes the customer’s application to purchase the products.

3. A sales contract between the customer and the Company shall be formed when the Company sends a “Shipping Confirmation Email” following the Order Confirmation Email. If a customer purchases multiple products in a single order, no sales contract shall be formed for any product not listed in the Shipping Confirmation Email.

4. Some products share inventory with the Company’s physical stores and other locations. Therefore, depending on the timing of the order, there may be a delay in reflecting inventory status, and the Company may be unable to provide the product.

5. Even after an order has been placed, the Company may cancel the order if the product is out of stock, the product has a defect, the product is found during inspection to be in a condition unsuitable for sale, there is an obvious error in the price or other product information, or there are other unavoidable circumstances.

6. If an order is cancelled under the preceding paragraph and the customer has already paid for the product, the Company will issue a refund using the Company’s prescribed method.

Article 7. Prices and Payment

1. The sales price of a product shall be the price displayed on the product page of the Site.

2. Prices, specifications, and other details of products listed on the Site may be changed without notice.

3. Sales prices, campaigns, discounts, coupons, and other sales conditions may differ between the Site and the Company’s physical stores.

4. Available payment methods and payment conditions shall be as displayed on the checkout screen. A list of payment methods is provided in the Legal Notice.

5. Coupons, campaigns, and other discounts may be subject to their own conditions of use, eligible products, periods of use, and other terms.

Article 8. Shipping

1. Products will be shipped to the delivery address specified by the customer at the time of ordering, using the shipping method designated by the Company. The Site ships both within Japan and overseas.

2. Estimated shipping and delivery dates are approximate and may be delayed due to weather, traffic conditions, circumstances of the shipping carrier, customs clearance, disasters, or other circumstances beyond the Company’s reasonable control.

3. If a product cannot be delivered due to an incorrect address entered by the customer, prolonged absence, refusal to accept delivery, or other circumstances attributable to the customer, the customer may be required to bear the shipping and other costs necessary for redelivery.

4. For overseas shipments, customs duties, import taxes, customs clearance fees, and other charges may apply depending on the destination country or region. Unless otherwise stated on the Site, these charges shall be borne by the customer.

5. For other shipping conditions, please refer to the Shipping Policy and other information posted on the Site.

Article 9. Returns, Exchanges, and Cancellations

1. Returns and exchanges of products, and cancellations after an order has been placed, shall be subject to the Refund Policy posted on the Site.

2. Due to the nature of vintage and used items, the Company may be unable to accept returns or exchanges based on their condition or individual differences, except where returns or other measures are required by law.

3. Please check the condition of the product as soon as possible after it arrives. If you receive the wrong product, the product is damaged during shipping, or there is any other problem attributable to the Company, please contact us in accordance with the procedure described in the Refund Policy.

Article 10. Product Information

1. The Company strives to provide accurate product information on the Site. However, errors may occur in prices, product descriptions, inventory status, or other information due to typographical errors, display issues, or other reasons.

2. If an obvious error is found, the Company may correct the information, cancel the order, or take other appropriate action as necessary.

Article 11. Prohibited Acts

Customers shall not engage in any of the following acts when using the Site:

・Acts that violate laws or public order and morals, criminal acts, or acts connected to them

・Registering or transmitting false information (including registering another person’s email address)

・Using the Site by impersonating another person

・Acts that infringe the property, privacy, copyrights, or other rights or interests of the Company or any third party

・Acts that defame the Company or any third party or damage their reputation or credibility

・Purchasing products for fraudulent purposes

・Using information provided on the Site beyond the scope of private use, or providing it to third parties

・Using the Site for business, advertising, solicitation, or other commercial purposes without the Company’s permission

・Transmitting or using computer viruses or other harmful programs

・Unauthorized access, placing excessive load on the Site’s systems, or other acts that interfere with the normal operation of the Site

・Any other acts that the Company deems inappropriate

Article 12. Prohibition of Transfer of Rights

Members may not transfer, lend, or pledge their status as Members or their rights to use the Site to any third party.

Article 13. Deletion of Member Information

1. The Company may delete a Member’s registered information without notice to the Member if it falls under any of the following cases. In such cases, the Company shall not be obligated to disclose the reason for the deletion.

・The information falls under the prohibited acts in Article 11

・Notices or other materials sent based on the registered information cannot be delivered because the address is unknown or for similar reasons

・The Company otherwise deems the information unnecessary

2. The Company will take necessary and appropriate security measures for Members’ registered information.

Article 14. Intellectual Property Rights

1. Copyrights, trademark rights, and other intellectual property rights relating to text, images, photographs, illustrations, logos, designs, and other content posted on the Site belong to the Company or to third parties holding legitimate rights.

2. Trademarks and service marks displayed on the Site are owned by the Company or its affiliates, or are used under license or other legitimate authority.

3. Except as permitted by law, reproducing, reprinting, modifying, distributing, selling, or otherwise using such content without the Company’s permission is prohibited.

Article 15. Linked Websites

Third-party websites that link to or from the Site are managed by the respective third parties at their own responsibility and are not under the Company’s control. The Company is not responsible for the content of third-party websites or for the products, services, or other offerings provided on them.

Article 16. Changes to and Suspension of Services

1. In the event of system maintenance, failures, disasters, or other unavoidable circumstances, the Company may change, interrupt, or suspend all or part of the Site without prior notice.

2. Except where the Company is liable under law, the Company shall not be liable for any damage incurred by customers as a result.

Article 17. Disclaimer

1. The Company does not guarantee the accuracy, safety, completeness, continuity, or other aspects of the Site.

2. If a customer suffers damage due to communication failures, system failures, shipping delays, natural disasters, or other circumstances not attributable to the Company, the Company shall not be liable except where it is liable under law.

3. Provisions in these Terms that exempt or limit the Company’s liability shall not apply to the extent not permitted by the Consumer Contract Act or other laws.

Article 18. Indemnification

1. If a dispute arises with another customer or a third party in connection with or arising from the customer’s use of the Site, any act in violation of these Terms, or infringement of the rights of a third party, the customer shall resolve the dispute at their own expense and responsibility.

2. If the Company incurs costs or pays compensation or other amounts in connection with a dispute described in the preceding paragraph, the customer shall bear such costs or compensation.

Article 19. Handling of Personal Information

The Company will handle customers’ personal information, cookies, and similar information obtained in connection with the use of the Site in accordance with the Privacy Policy separately established by the Company.

Article 20. Withdrawal from Membership

1. Members may withdraw from membership at any time in accordance with the procedures specified by the Company.

2. Members shall lose their membership when the Company accepts their application for withdrawal.

Article 21. Amendment of These Terms

1. The Company may amend these Terms in the event of changes in laws, changes to the services provided through the Site, or where otherwise necessary.

2. The amended Terms shall apply from the time they are posted on the Site or from such other time as separately specified by the Company.

Article 22. Governing Law and Jurisdiction

1. These Terms and the use of the Site shall be governed by the laws of Japan.

2. If a dispute arises between the Company and a customer concerning the Site or these Terms, the Tokyo District Court shall have exclusive agreed jurisdiction as the court of first instance, except where otherwise provided by law.

Article 23. Inquiries

For inquiries regarding the Site, please contact:

Hedy (Operating Company: FIREWORKS Co., Ltd.)
Phone: +81-3-6455-0419
Hours: Weekdays 10:00–18:00 JST (excluding weekends, national holidays, the year-end and New Year holidays, and other days designated by the Company)
Email Address: info@hedy.jp

Revised on November 10, 2026